Implementing an ERP (Enterprise Resource Planning) system is a complex project that requires precise coordination and a unified vision.
Having two integrators in your company or business can create several significant risks–let's go over a few of the key factors you should keep in mind.
1. Lack of Coordination and Communication
If you and your integration partners are unaligned, it can be extremely difficult to stay on track and within your original project budget. This could present itself in a number of ways including:
Conflict of Interest: Each integrator may have their own methodologies, priorities, and approaches, which can create conflicts and hinder an organization's important decision-making.
Communication Problems: Communication between the two integrators and the company can become complex and confusing, as misunderstandings, delays, and errors often arise.
Duplication of Efforts: Without proper coordination, both integrators may perform duplicate tasks, increasing costs and delaying the project.
Lack of clarity in responsibilities: When you have two integrators, there may be a lack of clarity in each of their responsibilities, which can lead to implementation problems.
2. Inconsistencies During Implementation
Every integrator has a different approach/technique, so you want to make sure that it aligns with what you're looking to get out of the ERP project.
Configuration differences: Each integrator may configure the system differently, leading to inconsistencies in both data and key business processes.
Integration problems: Integrating different ERP modules can become more complex and problematic if each integrator uses different tools and methodologies.
Difficulty maintaining the system: With two integrators, it can be more difficult to maintain and update the system over the long term, as each may have their own version of the configuration.
3. Increased Costs and Delays
Increased costs and delays could occur depending on the integration timeline, unforeseen errors, or simply the amount of integrators working on the project.
Additional costs: The need to coordinate and manage two integrators can increase project costs.
Implementation delays: Lack of coordination and communication problems can lead to delays in ERP implementation.
Accountability Issues: In the event of problems or errors, it can be difficult to determine who is truly responsible, which can create even more conflicts and delays.
4. Difficulty and Complexity in Project Management
The ERP project may be more complicated than it needs to be. With multiple stakeholders, it's important to establish the roles and responsibilities of each individual to ensure the project is managed efficiently. This is why communication and coordination between you and your integrators are key to turning your ERP implementation into a success.
Need for Greater Control: The company must exercise greater control over the project to ensure coordination and communication between the two integrators.
Risk of Failure: Lack of coordination and communication problems can increase the risk of project failure.
OSI's Recommendations
It is essential to have good project planning and clearly define the processes the company needs. If it is absolutely necessary to work with two integrators, it is crucial to clearly define the responsibilities of each from the outset and establish a solid, ongoing communication plan. Also, you need to designate a project manager responsible for coordinating and supervising the work of both integrators. It is important to remember that an ERP implementation project is complex, so an efficient project management approach is vital.
In short, working with two integrators to implement an ERP can create a number of significant risks that would be best avoided. Make sure to carefully weigh the pros and cons before making this decision.