Benefits of Field Service Management Software

In the age of the customer, companies that want to remain relevant must place greater emphasis on getting goods and services to consumers in the most efficient and customer-focused manner possible. This challenge requires optimized and integrated field service management (FSM). There are numerous benefits to field service management software when it's implemented correctly. 

The FSM market is projected to 9.60 billion by 2030. Organizations that fail to deploy and connect the right technology will fall behind in the modern marketplace, where digital buyers demand outstanding experiences in products and services.

Optimized field services require prompt delivery, quality service, and excellent customer support. Exceeding customer expectations with high-performing FSM is critical for companies seeking to grow. Buyers expect deliveries to arrive on time with quality service, and they’re willing to alert their social networks when this doesn’t happen.

Whether you work in utilities, construction, services, or any other FSM-related segment, integration of enterprise resource planning (ERP) technology holds the key to managing demand, resources, and customer needs faster and more efficiently. ERP provides the platform to deploy intelligent applications that streamline field services and overcome typical business obstacles.

Field service management challenges:

• Managing growth
• Keeping up with increased demand
• Optimizing resources and logistics
• Meeting service level agreements
• Improving services and deliveries
• Maintaining customer loyalty

Thanks in part to enterprise technology, and changing customer expectations, field service management solutions have evolved. Today, successful companies effectively manage field personnel and provide a variety of services to customers, vendors, partners, or any organization in the supply chain using flexible, purpose-built solutions with an FSM audience in mind.

While FSM organizations range in size from a handful of vehicles to a fleet of tens of thousands, the one common denominator exists: the need to integrate systems within all aspects of the FSM lifecycle. That means tying together backend systems with customer-facing field services.

OSI helps businesses to seamlessly bridge the gap between enterprise applications and the field using a single, powerful solution.

By utilizing field service management software, organizations gain an enterprise view of operations combined with business functions. Since a wide range of processes impacts field service delivery, multiple departments can leverage technology to access and analyze data, tearing down siloed applications to provide greater visibility.

Companies can deploy FSM solutions to design and customize field service operations around their exact needs and goals, versus having to adjust their business to rigid proprietary software. And because it’s built using a flexible ERP, it possesses a proven, trusted track record with millions of users worldwide.

Benefits of using FSM Technology:

• Increased customer satisfaction
• Reduced planning time
• Improved scheduling
• Enhanced Service Level Agreements (SLAs) adherence
• Greater regulatory compliance
• Lower deployment and maintenance cost
• Greater flexibility to adopt specific workflows

Field service management solutions bring together multiple functions to effectively manage business operations. This includes order intake, dispatching, equipment, and parts handling, inventory control, and accounting for profit and loss analysis and automated billing. The solution replaces disparate, manual, and complicated tools that result in inaccuracies, duplication of work, poor field service, and ultimately dissatisfied customers. Detailed performance analysis facilitates strategic decision-making throughout the organization.

A company’s success relies on how its processes react to change and increasing competition. While the right technology can accelerate growth, a sub-optimal implementation can quickly disrupt workflows and lead to employee frustration and customer dissatisfaction. And most organizations do not have the luxury to succeed by trial and error. With a business process management expert, organizations can overcome this hurdle by leveraging expertise in guiding them through a complex deployment process.

Moreover, the right integration partner, implementing field service management solutions, knows the right questions to ask to understand from the outset. This due diligence leads to developing solutions that simplify and streamline complex operations to maximize resources and results. The right partner will also possess vast experience in integrating ERP and FSM solutions. They will create a precision-tailored solution that makes data fully accessible and actionable.

Businesses that take advantage of this type of outside expertise can achieve fast time-to-value. They can leverage a predictable and reliable framework built around their specific business to reduce costs, while simultaneously increasing customer satisfaction, improving safety, adhering to SLA compliance, and more.

OSI works to meet this demand by offering a unique blend of business consulting, technology customization and implementation, and comprehensive support. By combining ERP and FSM knowledge to improve workflows, from the back office to the field, businesses gain a distinct advantage of real-world and technical expertise. Its FSM expertise ranges from independent small companies with local services to enterprise-level implementations with tens of thousands of field personnel.

How OSI Helps With Field Service Management Solutions:

• Increased customer satisfaction
• Reduced planning time
• Improved scheduling
• Enhanced Service Level Agreements (SLAs) adherence
• Greater regulatory compliance
• Lower deployment and maintenance cost
• Greater flexibility to adopt specific workflows

The stakes for providing seamless field service management are tremendous. Customers demand more from their brands, including prompt delivery, quality customer service, and exceptional experiences that extend from online to in-store to at home. An ERP solution deployed with expertise from the right integration partner, like OSI, will enhance every aspect of field operations: from managing the creation of work orders and parts availability to tracking job status to optimizing scheduling and routing. Managers can take advantage of tools that automate and streamline manual processes. Moreover, FSM operations are improved by replacing expensive, inefficient methods with a flexible, secure enterprise solution.